Review a Flagged Student
Role required: Counselor or Administrator
This workflow takes you from the Counselor Queue through a flagged student’s profile and into a purpose flow.
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Go to the Counselor Queue from the left navigation.
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The queue shows flagged students sorted by priority (Urgent first, then Standard, then Low) and by date flagged within each priority.
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Click the student at the top of your queue to open their profile.
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Review the flag details at the top of the profile — the flag type, priority, and any notes attached to the flag.
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Review the student’s MN profile — their Nature scores, Intelligence scores, and active NatureTypes.
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If a purpose flow is suggested (for example, Triage support needs or Review disengagement), you can enter the flow by clicking it. Purpose flows are optional — dismiss the prompt if you prefer to review the profile directly.
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After completing your review or counselor check-in, return to the student profile and mark the flag as Resolved. This removes the student from the active queue.
Caution: Resolving a flag does not delete it. The flag and its history remain on the student’s record. Only the active status changes — the student no longer appears in the queue.
If the flag should not have been set
Section titled “If the flag should not have been set”If you believe a flag was set in error, resolve it and add a calibration note explaining the context. This keeps the record accurate without permanently marking the student.
Related
Section titled “Related”- Counselor Queue — full reference for the queue page
- Student Profile — what you see and can do in a student’s full profile