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1. Introduction and Overview

At Multiple Natures International, LLC ("MultipleNatures," "Company," "we," "our," or"us"), we take the protection of your information seriously. We understand that educational institutions, students, parents, and other users trust us with important information, and we are committed to handling that trust with care.

1.1 Purpose of This Policy

This Privacy Policy explains in clear terms:

• What information we collect and why we collect it
• How we use and protect your information
• Your rights regarding your information
• Our specific commitments to educational institutions and students

1.2 Important Terms and Definitions

To help you understand this policy better:

• "Personal Information" means information that can identify you, such as your name, email address, or phone number
• "Educational Records" refers to student records protected under COPPA (Children's Online Privacy Protection Act) and FERPA (Family Educational Rights and Privacy Act)
• "Service" refers to our assessment tools, training programs, and related offerings
• "Users" includes students, educators, administrators, and any other individuals using our services

1.3 Policy Updates and Notifications

We regularly update this policy to reflect changes in our services, technology, and privacy practices. Here's how we handle policy updates:

For Minor Changes

• We'll update the "Last Modified" date at the top of this policy
• Changes will be reflected at https://www.multiplenatures.com/legal/privacy
• These changes take effect when posted

For Material Changes

Material changes are significant updates that affect how we collect, use, or share your information. When we make material changes:

Advance Notice

• We'll notify you at least 30 days before implementing changes
• For schools and educational institutions, we'll send direct notifications to designated administrators
• You'll receive notice through either:
  • Direct email to your registered address
  • Prominent notice when you log into our service
  • Pop-up notification on our platform  

Clear Communication

• We'll provide a clear summary of what's changing
• We'll explain how these changes affect your privacy rights
• We'll highlight any new choices or options available to you

Consent Requirements

• When legally required, we'll obtain new consent before applying changes
• For educational data, we'll obtain necessary school authorizations
• If you continue using our services after changes take effect, this indicates acceptance of the updated terms       

Special Notice for Educational Data For changes affecting student data or educational records:

• Schools receive direct administrator notifications
• Changes will be explained in education-specific terms
• Schools have the opportunity to review and adjust their data sharing preferences
• We'll provide guidance on communicating changes to parents/guardians

Your Choices When We Update the Policy

When we notify you about material changes, you can:

• Review the changes before they take effect
• Update your privacy preferences
• Download or request your data
• Discontinue using our services if you don't agree with the changes

1.4 Company Information and Contact Details

Multiple Natures International, LLC is committed to being transparent about who we are and how to reach us:

Company Details:

• Legal Name: Multiple Natures International, LLC
• Company Code: 0400753446
• Address: 1512 Palisade Ave., #12N Fort Lee, New Jersey 07024 USA

Contact Information:

• Email: support@multiplenatures.com
• Phone: (201) 917 0086
• Privacy Questions: support@multiplenatures.com

For questions about your privacy or this policy:

• Email us at support@multiplenatures.com
• Include "Privacy Policy Question" in your subject line for faster response
• We aim to respond to privacy inquiries within 2 business days

1.5 Our Commitment to Privacy

We recognize that privacy is fundamental to trust, particularly in educational settings. Our commitment includes:

• Following all applicable privacy laws and regulations
• Protecting student privacy under FERPA and COPPA
• Using information only for legitimate educational and business purposes
• Being transparent about our practices
• Responding promptly to your privacy questions and concerns

1.6 Acceptance of Terms

By accessing or using Multiple Natures International (MNI)’s website, tools, services, or related products, you acknowledge and agree to the terms of this Privacy Policy. If you do not accept these terms or the specific terms agreed to when taking our assessments, you are not permitted to use our website, tools, services, or related products. Your continued use of our platform constitutes your acceptance of this Privacy Policy.

2. Educational Institution Privacy Commitments

We understand that educational institutions trust us with sensitive information about their students and staff. This section explains our specific commitments to protecting educational data and complying with education privacy laws.

2.1 Our Educational Privacy Framework

As a provider of educational assessment tools and training services, we maintain strict standards for protecting student and institutional data. We are committed to:

• Protecting student privacy as required by FERPA and COPPA
• Using educational data only for legitimate educational purposes
• Maintaining transparency about our data practices
• Empowering schools to maintain control of their data

2.2 School Data Ownership and Control

Schools maintain full ownership and control of all data they share with us. This means:

• Schools retain complete ownership of their data at all times
• We only use school data to provide our contracted services
• Schools can request complete deletion of their data
• We will not transfer or sell school data
• All school data remains under the school's direct control

2.3 FERPA Compliance

We comply with the Family Educational Rights and Privacy Act(FERPA) when handling student education records:

• We only access or use student education records with proper authorization
• We act as a "school official" under FERPA when providing services
• We never share student education records without proper authorization
• We maintain records only for the time necessary to provide services
• We honor all parent and eligible student rights under FERPA, including:
  • The right to inspect educational records
  • The right to request corrections
  • The right to control disclosure of records
  • The right to file complaints about potential violations

2.4 Protection of Student Information

For all students, we:

• Collect only the minimum information necessary for educational services
• Require appropriate authorization for data collection
• Never use student information for marketing purposes
• Never sell student information
• Maintain strict access controls
• Delete information when no longer needed for educational purposes

2.5 Special Protections for Children Under 13

In compliance with the Children's Online Privacy Protection Act (COPPA):

• We require verifiable parental consent before collecting personal information
• We allow schools to provide consent on behalf of parents when:
  • The collection is for educational purposes only
  • The information is used solely to provide contracted services
  • The school maintains direct control over student data

• We provide parents with:
  • Review access to their child's personal information
  • The ability to request deletion of information
  • Control over how their child's information isused

2.6 Business Changes and Data Protection

If our company undergoes any business changes:

• All privacy obligations will continue to behonored
• School data will only transfer to entities maintaining equivalent protections
• Schools will be notified of any ownership changes affecting their data
• Schools maintain the right to terminate service and request data deletion
• No school data will be sold or transferred without school authorization

2.7 Educational Institution Responsibilities

When working with us, educational institutions should:

• Obtain necessary parental consents
• Inform us of any special privacy requirements
• Maintain appropriate access controls
• Notify us of any privacy concerns or potential breaches
• Review our privacy practices periodically

2.8 Data Security in Educational Settings

We implement specific security measures for educational data:

• Encryption of all student information
• Restricted access based on educational role
• Regular security audits
• Employee training on educational privacy
• Incident response protocols
• Background checks for employees accessing student data

2.9 Communications and Support

We provide dedicated support for educational privacy concerns:

• Direct access to our privacy team
• Training resources for proper data handling
• Documentation for compliance requirements
• Regular updates on privacy practices
• Prompt response to privacy inquiries
• Clear channels for reporting concerns

3. Information We Collect and Process

We want to be transparent about what information we collect and why. This section explains our information collection practices in detail.

3.1 Assessment and Training Services

What we collect:

• Your name and contact information (email, phone number)
• Professional background and credentials
• Academic performance records and certifications
• Assessment responses and results
• Career interests and goals
• Date of birth and gender (for demographic purposes only)
• Training participation records

Why we collect this:

• To create and manage your account
• To deliver personalized assessments
• To generate accurate reports and recommendations
• To track progress and results
• To provide appropriate training materials

Legal basis: We collect this information as part of our contract with you to provide our services.

Retention period: We retain this information for three years(3) after providing services to maintain assessment records and support ongoing professional development.

3.2 Service Communications

What we collect:

• Email address
• Communication preferences
• Service usage history

Why we collect this:

• To send important service updates
• To share educational resources
• To inform you about new features or services
• To respond to your requests

Legal basis: We send these communications based on either your consent or our legitimate interest in maintaining service relationships.

Retention period: We retain this information for three (3) years after your last interaction with us, unless you withdraw consent earlier.

3.3 Support and Inquiries

What we collect:

• Your name and contact details
• Nature of your inquiry
• Time and date of communications
• Content of messages
• Supporting documents you provide

Why we collect this:

• To address your questions or concerns
• To improve our services
• To maintain service quality
• To track resolution of issues

Legal basis: We handle this information based on our legitimate interest in providing customer support.

Retention period: We keep support records for two (2) years after your last inquiry.

3.4 Educational Institution Data

What we collect:

• School representative names and titles
• Professional contact information
• Contract details
• Account history
• Institutional relationships

Why we collect this:

• To manage educational partnerships
• To fulfill contractual obligations
• To provide institutional services
• To maintain accurate records

Legal basis: We process this information to perform our contracts and serve legitimate educational interests.

Retention period: We maintain these records for three years after the end of our business relationship. After account termination, we retain data for sixty (60) days to allow for potential account restoration,after which it is permanently deleted unless otherwise specified in our agreement with the educational institution.

3.5 Legal and Compliance Records

What we collect:

• Financial transaction records
• Contract documentation
• Legal correspondence
• Compliance records

Why we collect this:

• To comply with tax laws
• To maintain required business records
• To handle legal proceedings
• To fulfill regulatory obligations

Legal basis: We collect this information to comply with legal requirements and protect legitimate interests.

Retention period: We maintain these records according to applicable legal requirements, typically seven years for financial records and legal documentation.

3.6 Data Minimization and Protection

We are committed to collecting only the information necessary to provide our services. We regularly review our data collection practices to ensure we're not collecting more information than needed. All collected information is protected according to our security measures outlined in Section 4 of this policy.

4. How We Protect Your Information

At Multiple Natures International, we use a comprehensive approach to protect your information. Think of our security system as having multiple layers, like the security at a bank - each layer adds extra protection for your data.

4.1 Security Measures

We implement multiple protective layers:

Technical Safeguards:

• Your data is stored securely on Amazon Web Services (AWS), one of the world's most trusted cloud providers
• All data is encrypted - this means it's converted into a code that only authorized users can unlock - both when it's stored and when it's being sent
• We use firewalls and intrusion detection systems to protect against unauthorized access
• We maintain secure backup systems so your data is never lost

Physical Security:

• Our data centers are access-controlled facilities
• 24/7 monitoring ensures constant vigilance
• Environmental controls protect the servers that store your information
• We follow strict procedures for disposing of old equipment

Administrative Controls:

• Regular security assessments help us identify and fix potential vulnerabilities
• Written security policies guide all our data protection efforts
• We maintain detailed incident response plans
• Business continuity protocols ensure service reliability

4.2 Employee Access and Background Checks

We carefully control who can access your information:

• All employees who have access to student data undergo criminal background checks before being granted access
• We use role-based access controls (meaning employees can only see the information they need for their specific job)
• We regularly review who has access to what information
• We automatically log all data access attempts
• We immediately remove access when employees leave
• We maintain special protocols for sensitive educational data

4.3 Employee Training

Our team members receive comprehensive privacy and security training:

• Initial privacy and security training upon hiring
• Regular refresher courses on data protection (atleast annually)
• Specific training on educational privacy laws like FERPA and COPPA
• Updates on new security threats and protections
• Testing to verify understanding of privacy protocols

4.4 Security Audits and Compliance

We maintain rigorous security oversight:

• Annual security assessments through the iKeepSafe certification program
• Comprehensive audits of our:
  • Access control systems
  • Security protocols
  • Data handling practices
  • Employee training compliance
  • Incident response procedures
• Continuous monitoring for potential security issues
• Regular updates to security systems and procedures

4.5 Incident Response

If a security incident occurs, we take immediate action:

• Launch an immediate investigation
• Take steps to contain and resolve any security issues
• Notify affected individuals as required by law
• Work with authorities when necessary
• Review and update our procedures to prevent future incidents

4.6 Ongoing Security Improvement

We continuously enhance our protection measures:

• Regular security testing and vulnerability assessments
• Updates to security systems and procedures
• Implementation of new security technologies
• Response to emerging security threats
• Integration of user feedback and concerns

4.7 Your Role in Security

While we maintain strong protections, you can help keep your account secure by:

• Using strong, unique passwords
• Enabling two-factor authentication when available
• Keeping your account information confidential
• Reporting any suspicious activity
• Following security best practices we provide

5. Information Sharing

We believe in being transparent about how we handle your information. This section explains when and why we share your information with others, and how we protect it when we do.

5.1 Our Information Sharing Principles

Before sharing any information, we follow these core principles:

• We share only what is absolutely necessary for the specific purpose
• We require security commitments from anyone receiving your information
• We maintain oversight of how shared information is used
• We respect and honor your privacy choices

5.2 Essential Service Providers

To provide our services effectively, we work with carefully selected service providers:

Core Technology Partners:

• Amazon Web Services (AWS) for secure data storage
• Stripe for processing secure payments
• Google Workspace for sending important communications

These providers must meet our strict data protection standards.

Further, for schools, students, and other educational institutions, we only share the details found in points 3.4 and 8.2 AWS and Google Workspace for the purposes of running our software services and sending you emails.

5.3 Educational Service Partners

We work with education-focused organizations to deliver our services:

• Public and private educational consultants
• Assessment processing services
• Training platform providers
• Educational technology providers

We share only the information needed for specific educational purposes, protected by:

• Educational privacy compliance requirements
• Data protection agreements
• Confidentiality obligations

5.4 Professional Service Providers

We work with qualified professionals who help deliver and improve our services:

• Certified educational coaches
• Professional counselors
• Career advisors
• Training specialists

These professionals:

• Receive only the information needed for their specific role
• Are bound by confidentiality agreements
• Must follow our data protection standards
• Undergo regular compliance reviews

5.5 Legal and Professional Services

When necessary, we share information with:

• Lawyers
• Auditors
• Accountants
• Other professional advisors

This sharing occurs only:

• When legally required
• To protect our legal rights
• To maintain compliance
• Under strict confidentiality requirements

5.6 Legal Requirements

We may share information when required by law with:

• Courts
• Law enforcement agencies
• Regulatory bodies
• Government agencies

We only share what is legally required and will notify you when possible, unless legally prohibited from doing so.

5.7 Information Sharing Safeguards

For all information sharing, we:

• Use secure transfer methods
• Document all sharing arrangements
• Monitor recipient compliance
• Limit access and use
• Require deletion when no longer needed

5.8 Your Control Over Information Sharing

You have rights regarding how your information is shared:

• You can opt out of certain types of sharing
• You can request information about who has received your data
• You can withdraw previous sharing permissions
• You can object to certain sharing practices

Contact us at support@multiplenatures.com to exercise these rights or learn more about our sharing practices.

5.9 What We Don't Share

To be clear, we never:

• Sell your personal information
• Share student data for marketing purposes
• Allow third parties to use your information for their own marketing
• Share more information than necessary to provide our services

Through these practices, we aim to ensure your information is shared responsibly and only when necessary to provide you with valuable services.

6. Your Privacy Rights

You have specific rights regarding your personal information. We've written this section to clearly explain what these rights are and how to exercise them.

6.1 Your Core Privacy Rights

You have the right to:

Access Your Information

• Request confirmation about whether we process your information
• Obtain a copy of your information in a readable format
• Learn how we use and share your information
• Verify the accuracy of your data

How to exercise this right: Email support@multiplenatures.com with "Data Access Request" in the subject line. We'll respond within 30 days.

Correct Your Information

• Fix inaccurate or incomplete data
• Update outdated information
• Add missing details
• Ensure your information is current

How to exercise this right: Log into your account to make basic changes, or contact us for more substantial corrections.

Delete Your Information

You can request deletion when:

• We no longer need your information for its original purpose
• You withdraw your consent
• You object to processing and we have no overriding legitimate interest
• The information was processed unlawfully

Note: We may need to retain certain information for legal or administrative purposes.

Limit Processing

You can ask us to restrict how we use your information when:

• You're challenging the accuracy of your data
• You've objected to processing
• Our processing is unlawful but you don't want deletion
• We no longer need the data but you need it for legal claims

Data Portability

• Receive your information in a structured, commonly used format
• Transfer your information to another service provider
• Request direct transfer where technically feasible

6.2 Additional Rights

Object to Processing

You can object to processing based on:

• Our legitimate interests
• Direct marketing
• Scientific/historical research and statistics

Automated Decision-Making

• Learn when decisions are made by automated systems
• Request human intervention in significant decisions
• Challenge automated decisions that affect you
• Understand the logic behind automated processes

Withdraw Consent

• Stop processing based on previous consent
• Opt out of marketing communications
• Change your privacy preferences
• Note: This won't affect processing done before withdrawal

6.3 How to Exercise Your Rights

To exercise any of these rights:

1. Email support@multiplenatures.com
2. Include "Privacy Rights Request" in the subject
3. Specify which right(s) you're exercising
4. Provide enough detail to identify your information

We will:

• Respond within 30 days
• Verify your identity
• Not charge fees for standard requests
• Explain any limitations or denials
• Help you understand your options

6.4 Important Considerations

When exercising your rights:

• We may need to verify your identity
• Some rights have specific conditions or limitations
• Certain data may be exempt from these rights
• We'll explain if we can't fully fulfill your request
• Educational records may have additional protections

6.5 Your Right to Lodge Complaints

If you're unhappy with how we've handled your rights:

• Contact us first to resolve the issue
• If unsatisfied, contact your data protection authority
• You can also seek legal remedies through the courts

We're committed to honoring your privacy rights and will work with you to address any concerns.

7. Technology Usage

We want to be transparent about how we use technology to provide our services. This section explains the technical tools we use and how they affect your privacy.

7.1 Essential Cookies

Like most modern websites, we use cookies – small text files stored on your device – to help our services work better. Here's what you need to know about our essential cookies:

Cookie Name: connect.sid What it does: Identifies your browsing session so we can:

• Keep you logged in
• Remember your preferences
• Maintain security How long it lasts: 15 days

Why we call it "essential": This cookie is strictly necessary for our service to work properly – it's like your digital name tag while using our site. Without it, basic features like staying logged in wouldn't work.

7.2 Browser and Technical Information

When you use our services, we automatically collect some technical information:

• The website you visited before ours
• Your IP address (your device's internet address)
• Your browser type and version
• Your operating system
• Date and time of access
• Technical details about your device

We use this information to:

• Ensure our services work correctly on your device
• Maintain security
• Improve website performance
• Troubleshoot technical issues

7.3 Managing Your Technology Preferences

Cookie Controls

You have control over how cookies work on your device:

• You can delete existing cookies through your browser settings
• You can set your browser to reject new cookies
• You can request notification when cookies are being set

To learn how to manage cookies in your browser, visit:

• www.aboutcookies.org
• www.allaboutcookies.org

Important note: If you block essential cookies, some parts of our service may not work properly.

Additional Technical Choices

You can also control:

• Browser privacy settings
• Device permissions
• Location services
• Automatic data collection

7.4 Third-Party Technology

While we keep third-party technology use to a minimum, we do work with some trusted partners to provide our services. We only use third-party technology that's necessary for:

• Educational service delivery
• Security measures
• Technical support
• Service improvements

We ensure all third-party technology providers:

• Follow strict privacy standards
• Process data only as needed
• Maintain appropriate security
• Honor user privacy choices

7.5 Future Technology Updates

As technology evolves, we may update our technical tools and methods. When we make significant changes:

•  We'll update this policy
• We'll notify you if required
• We'll explain what's changing
• We'll provide new privacy choices if needed

7.6 Your Technology Privacy Rights

Regarding our use of technology, you have the right to:

• Know what technical data we collect
• Understand how we use this data
• Control technical data collection where possible
• Object to certain technical processing
• Request technical data deletion

8. Children's Privacy Policy

8.1 Our Commitment to Children's Privacy

We take special care when handling information about children under 13, as required by the Children's Online Privacy Protection Act (COPPA) and other education privacy laws. Our approach prioritizes children's privacy and safety while enabling educational benefits.

8.2 Information We Collect About Children

We strictly limit our collection of children's personal information to what is necessary for educational purposes:

We collect only:

• Basic identification (first name, last name)
• School-provided identifiers
• Assessment responses from our personality assessment
• Student’s educational qualification (completed or that they aspire to completing)
• Students’ evaluation of their overall academic performance

We never collect from children:

• Home addresses
• Phone numbers
• Social media accounts
• Photos or videos
• Precise location data
• Any information beyond what's needed for our specific personality assessment services that is explicitly stated in this privacy policy

8.3 School's Role in Privacy Protection

When we work with schools:

• Schools may provide consent on behalf of parents in the educational context
• We require schools to:
  • Obtain appropriate parental consent
  • Notify parents of our services
  • Share our privacy policies
  • Maintain proper authorization records
  • Inform us of any special privacy requirements

This school consent is valid when:

• The collection is strictly for educational purposes
• Information is used solely to provide contracted services
• The school maintains direct control over student data
• Collection complies with both FERPA and COPPA requirements

8.4 How We Use Children's Information

We only use children's information for educational purposes:

• To provide assessment services
• To generate personality assessment and career reports
• To fulfill school requirements
• To improve our educational and assessment services

We never use children's information for:

• Marketing or advertising
• Profiling
• Commercial purposes
• Sale to third parties
• Any non-educational purpose

8.5 Parental Rights and Control

Parents and legal guardians have specific rights:

• Review their child's information
• Request deletion of information
• Refuse further collection
• Update or correct information
• Control how information is used

To exercise these rights:

• Email support@multiplenatures.com
• Include "Children's Privacy Request" in subject line
• Specify which right you're exercising
• Provide verification of your relationship to the child

8.6 Special Data Protection Measures

For children's information, we implement enhanced safeguards:

• Stricter access controls than adult data
• Additional encryption measures
• Regular compliance reviews
• Special handling procedures
• Mandatory privacy training for staff
• Regular deletion of outdated information

8.7 Data Retention and Deletion

For children's information:

• We keep data only as long as necessary for educational purposes
• We automatically delete inactive accounts after 60 days
• We honor deletion requests promptly
• We maintain detailed deletion records
• We require similar practices from our partners

9. Contact and Support

9.1 How to Contact Us

Multiple Natures International, LLC

• Email: support@multiplenatures.com
• Phone: (201) 917 0086
• Address: 1512 Palisade Ave., #12N Fort Lee, NewJersey 07024 USA

9.2 Privacy and Data Requests

For all privacy matters, including:

• Privacy rights requests
• Educational privacy questions
• Student data inquiries
• General privacy concerns

Email support@multiplenatures.com with "Privacy Request" in your subject line.

You can also contact our privacy policy auditor iKeepSafe at coppaprivacy@ikeepsafe.org for related inquiries.

Our commitments:

• Initial response within 2 business days
• Full response within 30 days
• Clear communication throughout
• Documentation of all requests
• Thorough investigation of concerns